Part I Listening Comprehension
Section A
This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.

01
(A) His career plan.
(B) His presentation.
(C) His travel itinerary.
(D) His term paper.

02
(A) His son is sick.
(B) His car has broken down.
(C) He is meeting a client at the airport.
(D) He has been caught in a traffic jam.

03
(A) To make a compliant.
(B) To sign a document.
(C) To schedule an appointment.
(D) To make a reservation.

04
(A) Salesperson.
(B) Doctor.
(C) Teacher.
(D) Lawyer.

05
(A) To book a hotel room.
(B) To cancel his reservation.
(C) To ask about room rates.
(D) To order room service.

Section B
Conversation 1
This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. Now listen to the conversations. 

06
(A) From a friend.
(B) From a newspaper.
(C) Online.
(D) From a TV program.

07
(A) Gas and water.
(B) Electricity.
(C) Internet services.
(D) House-cleaning services.

08
(A) This afternoon.
(B) This morning.
(C) Tomorrow morning.
(D) Tomorrow afternoon.

Conversation 2

09
(A) Near the train station.
(B) In the city center.
(C) In the suburb.
(D) In the high-tech zone.

10
(A) To meet a client.
(B) To attend a trade fair.
(C) To visit her friends.
(D) To spend her vacation.

Section C
In this section you will hear a recorded short passage. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read two times. You are required to put the missing words or phrases on the Answer Sheet in order of the numbered blanks according to what you hear. Now the passage will begin. 

    Good afternoon, everyone! My name is Li Xiaojun, and I'm a systems analyst from the IT Department. I have worked as a systems analyst for almost two years now. When I first (11) ____ the company four year ago, I started off as a technician. Then I progressed to my current (12) ____ as time went by. It's good to finally be here and to meet all of you (13) ____. If you have any (14) ____ or wish to have a little chat with me, then you know where I'm at. Don't hesitate, I'm a friendly guy. I'm (15) ____ working with all of you on our new project. Thank you.

11

12

13

14

15

Section D
This section is to test your ability to comprehend short passages. You will hear a recorded passage. After that you will hear five questions. Both the passage and the questions will be read two times. When you hear a question, you should complete the answer to it with a word or a short phrase (in no more than 3 words). The questions and incomplete answers are printed in your test paper. You should write your answers on the Answer Sheet correspondingly. Now listen to the passage. 

16
What is the first important thing you should do to promote your business?
To improve your ____ .

17
Why is word of mouth so important for a small community?
Because it can ____ a business.

18
What should you do when your customers arrive?
Greet them with ____ .

19
What should you do if you need to charge an additional fee for some service?
You should tell them about it ____.

20
What should you do if a customer is unhappy with your service or a product?
Do whatever you can to ____.

Part II Structure
Section A
In this section, there are 10 incomplete sentences. You are required to complete each on by deciding on the most appropriate word or words from the 4 choices marked A), B), C) and D). Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. 

21
Many of the representatives disagree with the decision ____ at yesterday's conference.
(A) making
(B) made
(C) to make
(D) be made

22
If I ____ the advertisement last week, I would have applied for the job.
(A) saw
(B) had seen
(C) have seen
(D) see

23
____ I return these books to the library today, I'll have to pay a fine.
(A) Because
(B) As
(C) Unless
(D) While

24
It was at the Olympic Games St. Louis 1904 ____ basketball was introduced in the Olympics.
(A) that
(B) which
(C) where
(D) what

25
By the time I got to the office they ____ the negotiation with the clients.
(A) will complete
(B) had completed
(C) have completed
(D) complete

26
We have reached the agreement that the job will be given to ____ asks for it first.
(A) whoever
(B) whatever
(C) whenever
(D) wherever

27
Did they give you the information ____ which the report was based.
(A) over
(B) for
(C) with
(D) on

28
Many members felt upset because they were not informed ____ the deal.
(A) of
(B) in
(C) with
(D) over

29
Neither the driver ____ the passengers were hurt in the accident yesterday.
(A) and
(B) or
(C) either
(D) nor

30
____ a machine so efficient and accurate like this one.
(A) Never we have seen
(B) Have we never seen
(C) Never have we seen
(D) Never have seen we

Section B
There are 5 incomplete statements here. You should fill in each blank with proper form of the word given in bracket. Write the word or words in the corresponding space on the Answer Sheet.  

31
At the meeting yesterday, he (ask) ____ to report back to the committee about the survey results.

32
Bank customers can access their checking accounts (instant) ____ through the electronic system.

33
After (graduate) ____ , John stepped into his father's shoes to become a lawyer.

34
Young people like to use Alipay these days as it is (convenient) ____ than cash.

35
For safety reasons, we recommend that you always wear a seat belt while (drive) ____ .

Part III Reading Comprehension
This part is to test your reading ability. There are 5 tasks for you to fulfil. You should read the reading materials carefully and do the tasks as you are instructed. 
Task 1
After reading the following passage, you will find 5 questions or unfinished statements numbered 36-40. For each question or statement, there are 4 choices marked A), B), C) and D). You should make the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center. 

    To ensure the safety of all visitors, the Louvre (卢浮宫) applies the preventative measures decided on by the French government for all public services. All visitors must undergo the security checks at the museum entrances.
    Suitcases and large bags are not allowed in the museum.
    Maximum size of bag allowed
    You cannot bring large bags or suitcases to the museum but lockers (寄存柜) are available free of charge for smaller items.
    Please note: Any items exceeding 55×35×20 cm will not be allowed in the museum (welcome area and exhibition rooms).
    All items left in the lockers must be collected in the same day. The museum shall not be held responsible for any items of value placed in the lockers. Please contact us for further information.
    Photography
    You can take photos and videos in the permanent collections if they are for personal use. However you are not allowed to use selfie sticks (自拍杆), flash or lighting.
    In the temporary exhibition galleries, it may be prohibited to take photos or videos of certain works.
    Loan of equipment
    Equipment on loan must not leave the premises.
    Right to speak publicly
    Only those who have been authorized to do so are allowed to speak publicly in the exhibition rooms. This includes teachers to their class, and professional tour guides with a permit from the French Ministry of Culture or Minister of Tourism.
    

36
Before entering the museum, all visitors must ____.
(A) show their ID cards
(B) print their pass in advance
(C) go through the security checks
(D) leave their belongs in the lockers

37
Which of the following is not allowed to bring into the museum according to the passage?
(A) Cameras.
(B) Large bags.
(C) Food and drink.
(D) Personal computers.

38
If you want to leave your items in a museum's locker, you should ____.
(A) collect them in the same day
(B) remember the locker number
(C) pay a small amount of money
(D) ask a museum worker for help

39
Who is allowed to speak publicly in the exhibition rooms?
(A) Artists to visitors.
(B) Parents to their kids.
(C) Teachers to their class.
(D) Exhibit designers to the audience.

40
The passage is mainly about ____.
(A) the history of the museum
(B) the arrangement of the exhibits
(C) the museum's safety rules
(D) the ticketing and admission policies

Task 2
This task is the same as Task 1. The 5 questions or unfinished statements are numbered 41-45. 

    One of the most common problems landlords face is unpaid rent. Lease (租约) agreements should state the due date for payments
    If you have never had a problem with the tenant (租户) in the past, you are likely to give them a pass.
    You can impose a rent protection lease violation (违反) fee or a late payment fee as well. That way, tenants can have some room to breathe and you still receive checks in the mail.
    But, if the tenant refuses or fails to pay rent, you can first issue a lease violation notice or, in this case, a pay-or-quit notice. This notice should demand payment of the amount due by a specific time. If the tenant fails to settle their debt by the deadline, you can force them out of the property.
    Another problem is property damages. They are not only time-consuming to deal with, but they can also be very expensive. So immediately before your tenant moves in, it is a good idea to document the condition of the property. Hire a professional to conduct an inspection to get a written assessment of the state of the property. You can also take detailed photographs of the property, making sure to have your tenant sign the photo log.
    

41
To avoid unpaid rent, what should a landlord do when signing a lease agreement?
(A) Ask the tenant to pay a deposit.
(B) State the due date for payments
(C) Investigate the tenant's background.
(D) Double-check the lease agreement.

42
If the tenant fails to settle his debt by the deadline, you can ____.
(A) take him to court
(B) contact him one more time
(C) force him to leave the property
(D) remind him of the possible consequence

43
Before your tenant moves in, you are advised to ____.
(A) go over the lease agreement again
(B) put your apartment or house in order
(C) take final readings of the electricity meter
(D) document the condition of the property

44
After taking photographs of the property, you should ____.
(A) ask your tenant to sign the photo log
(B) make copies of these photographs
(C) send the photographs to the tenant
(D) write the date on the photographs

45
The last paragraph is mainly about how to ____.
(A) take a picture of the property
(B) deal with property damages
(C) assess the state of the property
(D) impose a lease violation fee

Task 3
Read the following passage. After reading it, you are required to complete the outline below it (No. 46 to No. 50). You should write your answers briefly (in no more than three words) on the Answer Sheet correspondingly. 

    Chineselearning is a digital platform that provides Chinese language teachers around the world with high-quality content and interactive courseware (交互课件) .
    Our mission is to connect the world through language.
    Formerly known as CSL Library, the platform was founded in 2002 as a supplementary resource site for teachers of Chinese. Today, Chineselearning is used in more than 10,000 schools around the world, including K-12 schools, private language schools, post-secondary institutions, and online tutoring platforms.
    Chineselearning can be easily integrated into an existing curriculum, or it can serve as the primary source of teaching materials for both in-person and online classes.
    Here at Chineselearning, we believe that in order to learn a new language, students must be interested in the content of each lesson. Our ready-made lessons are designed to engage students at all levels and foster (鼓励) meaningful discussions while simultaneously (同时) meeting language targets.
    Our growing team is made up of 130+ talented people from countries all over the world.
    ____ ____ ____ ____
    Chineselearning
    A digital platform
    Services: providing Chinese language teachers with (46) ____ and interactive courseware
    Mission: connecting the world through language
    History: founded in (47) ____
    Feature: 
    1) being integrated into (48) ____;
    2) serving as the (49) ____ of teaching materials
    Belief: students must be interested in the content of each lesson to learn a new language
    User: more than 10,000 schools around the world
    Team member: over (50) ____
    ____ ____ ____ ____
    

46

47

48

49

50

Task 4
The following is a list of terms related to social work. After reading it, you are required to find the items equivalent to those given in Chinese in the table below. Then you should mark the corresponding letters with a line through the center in order of the numbered blanks, 51 through 55, on the Answer Sheet. 

    A — Quality assurance
    B — Product feature
    C — Risk assessment
    D — Added value
    E — Customer engagement
    F — Customer complaint
    G — Complaint handling process
    H — Business rules
    I — Business hours
    J — Complaint tracking
    K — Customer experience management
    L — Customer feedback
    M — Quality management
    N — Brand experience
    O — Average reply time
    P — Return policy
    Q — Commodity code
    51 (   ) 客户投诉 (   ) 质量管理
    52 (   ) 退货政策 (   ) 风险评估
    53 (   ) 产品特征 (   ) 质量保证
    54 (   ) 投诉跟踪 (   ) 商品代码
    55 (   ) 商业规则 (   ) 客户反馈
    

51

52

53

54

55

Task 5
Read the following passage. After reading it, you should give brief answers to the 5 questions (No. 56 to No. 60) that follow. The answer (in no more than 3 words) should be written after the corresponding numbers on the Answer Sheet. 

    Dear Mr. Smith,
    I am very pleased to inform you that management has decided to promote you to the position of Deputy Marketing Manager, effective April 15th, 2023. You will be under the direct supervision of Mr. Li Xiaojun, Marketing Manager of the department.
    After monitoring and evaluating your performance for the past two years as a marketing assistant, we appreciate your hard work and commitment and are delighted to reward you for your efforts. It was decided to entrust (赋予) you with higher responsibilities based on your amazing performance of your work.
    We have attached your update contract with new employment terms for your review. Please feel free to contact me by email at wangping@abc.com or by phone at 136445#8899 if you have any questions at all.
    We very much appreciate your hard work and commitment to the company for the past two years, and we are all looking forward to seeing you achieve great things in your new role. Congratulations!
    Kind regards,
    Wang Ping
    Managing Director
    

56
What position will Mr. Smith be promoted to?
The position of ____ .

57
What is the effective date of Mr. Smith's promotion?
____ .

58
What is Mr. Smith's current position?
The position of ____ .

59
Why has management decided to promote Mr. Smith?
Because of his ____ of his work.

60
What is attached to this letter?
A copy of the ____.

Part IV Translation
This part, numbered 61 through 65, is to test your ability to translate English into Chinese. After each of the sentences numbered 61 to 64, you will read three choices of suggested translation marked A), B) and C). You should choose the best translation and mark the corresponding letter on your Answer Sheet with a single line through the center. And for the paragraph numbered 65, write your translation in the corresponding space on the Translation/Composition Sheet. 

61
While each department within a company serves a specific purpose and function, they are all dependent on each other to succeed.
(A) 公司所有的部门都有其存在的必要，它们往往是相对独立但又是相互合作。
(B) 公司的各个部门有不同的职能和不同的工作内容，但又相辅相成，缺一不可。
(C) 虽然公司内的每个部门都有特定的目的和职能，但它们都相互依赖才能成功。

62
As is known to all, the more effectively managers communicate with their employees, the more successful the company is likely to be.
(A) 众所周知，管理者和员工之间要保持有效的沟通，公司才可能成功。
(B) 众所周知，管理者与员工的沟通越有效，公司就越有可能取得成功。
(C) 众所周知，企业管理者要针对员工不同的情况采用不同的沟通方式。

63
The booklet tells your employees what to do in the course of work, including dress code, rest periods, employee health and safety.
(A) 该手册告诉员工在工作中应该做什么，不应该做什么，比如着装要求、安全须知等等。
(B) 该手册告诉员工其岗位要求，包含工作常识、工作态度、环境清洁和消防安全等内容。
(C) 该手册告诉员工在工作过程中要做什么，包括着装要求、休息时间、员工健康和安全。

64
I am writing to inform you that I have accepted a position that I feel is a better fit for my career moving forward.
(A) 我写信告诉你，我已经接受了一个我认为更适合我职业发展的职位。
(B) 我写信告诉你，我已经决定先去找一份工资待遇符合我期望的工作再说。
(C) 我写信告诉你，我已辞去了工作，打算找一个更适合我职业生涯发展的职位。

65
    A good business plan is key to creating any business, and a coffee shop is no exception. If you want to open a coffee shop, you probably already have a love of good coffee. A business plan will help get your ideas focused. While you are creating your business plan, you will have to come up with a name for your store and an idea of where you want to open your coffee shop.

Part V Writing
This part is to test your ability to do practical writing. You are required to write a letter according to the following information given in Chinese. remember to do your writing on the Translation/Composition Sheet. 

说明：假定你是某跨国公司人力资源部秘书王小萍，给各部门经理发一封邮件。内容如下：
1.为了让新员工更好地了解公司文化，人力资源部将在7月3号至5号对新员工进行培训；
2.请各位经理尽快通知本部门所有新员工，安排好他们的工作，并确保他们都能参加培训；
3.附件是本次培训的内容、时间和地点；
4.收到本邮件请及时回复。
Words for references：
附件attachment
人力资源部Human Resources Department