Part I Listening Comprehension
Section A

01
(A) Yes, I am.
(B) Don't mention it.
(C) Sit down, please.
(D) Let's go now.

02
(A) Never mind.
(B) All right.
(C) Sure, I will.
(D) Yes, it is.

03
(A) Nice.
(B) I think so.
(C) Sure.
(D) Yes, please.

04
(A) Take it easy.
(B) No, thank you.
(C) Not at all.
(D) See you later.

05
(A) Take care.
(B) Go ahead.
(C) Here you are.
(D) No problem.

06
(A) Very nice.
(B) Mind your head.
(C) Glad to meet you.
(D) Quite convenient.

07
(A) See you again.
(B) I'd love to.
(C) Don't worry.
(D) Don't be late.

Section B

08
(A) She is an operator.
(B) She is a nurse.
(C) She is a doctor.
(D) She is a driver.

09
(A) To go to study abroad.
(B) To move to another city.
(C) To pay for her debt.
(D) To raise money for her business.

10
(A) A new product design.
(B) After-sales service.
(C) The pay raise.
(D) The sales plan.

11
(A) Book a ticket.
(B) Place an order.
(C) See a doctor.
(D) Reserve a room.

12
(A) Having an interview.
(B) Doing an experiment.
(C) Discussing a new design.
(D) Planning a budget.

13
(A) On TV.
(B) In a job fair.
(C) From a magazine.
(D) Online.

14
(A) She is over the speed limit.
(B) She is on the wrong way.
(C) She is making a phone call.
(D) She is smoking while driving.

Section C - Conversation 1

15
(A) To change an order.
(B) To ask for leave.
(C) To cancel an appointment.
(D) To apply for a job.

16
(A) 80
(B) 100
(C) 118
(D) 180

17
(A) A sun hat.
(B) A T-shirt.
(C) Sports shoes.
(D) Sun glasses.

Section C - Conversation 2

18
(A) He is the manager of the store.
(B) He is one of her friends.
(C) He is a regular customer.
(D) He is a new customer of the store.

19
(A) 140 dollars.
(B) 200 dollars.
(C) 240 dollars.
(D) 300 dollars.

Section D

    Thank you very much for meeting with me yesterday about our project. I really appreciate your help. And we'll take your suggestions into consideration when we (20) ____ for the next year.
It was (21) ____ to have someone like you who has had experience with similar projects.
I appreciate your taking the time out of your busy schedule to (22) ____ me.
    I'll (23) ____ to send you a follow-up when this project is completed. Please let me know if I can (24) ____ the favor and when.

20

21

22

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Part II Structure
Section A

25
____ cars were invented, mankind has dreamt of self-driving cars or driverless cars.
(A) Even though
(B) Just because
(C) Ever since
(D) As if

26
In years to come, robots will be much more improved than____ we have now.
(A) what
(B) where
(C) which
(D) when

27
It was not until 2016____  the company opened a branch office in this city.
(A) which
(B) what
(C) who
(D) that

28
She said that when they first ____the firm she found it difficult to find an ideal location.
(A) started
(B) will start
(C) start
(D) have started

29
Most of them said they felt anxious when____ a new job.
(A) search for
(B) searching for
(C) searched for
(D) were searching for

30
If you need further guidance feel free to____  an appointment with our advisor.
(A) see
(B) relate
(C) make
(D) agree

31
The team leader frequently ____ his members of the goals and objectives of the project.
(A) reminded
(B) thought
(C) appointed
(D) considered

32
Companies that encourage a balance between work and home life will be more stable ____  a whole.
(A) with
(B) as
(C) over
(D) of

33
Some experts believe that the race for the Internet of Things is similar ____  the early history of Windows and Android.
(A) for
(B) in
(C) with
(D) to

34
No matter what size of your business your success will always lie in your ability to____ customers.
(A) give in
(B) deal with
(C) turn out
(D) look at

Section B

35
I enjoy (work) ____for this company because they take care of their employees as well as their customers.

36
The job market for college graduates is improving (slow) ____  according to a recent report.

37
The company has created 3D printed parts that are (strong) ____than ever before.

38
To apply for the position, applicants (require) ____to create an online account.

39
We have to consider what we should gain and what we should give up under this (arrange) ____.

Part III Reading Comprehension
Task 1

    Does it seem like hotel costs just go up and up? It's true that they rise each year. Rates for rooms in 2019 are over 15% more than 2018. Here are some tips to help you make the best decision.
Look for extras.
    The more services your rate includes, the more you can save your money. Make sure you use the facilities you will actually need, or you'll spend more than you need to. Common extras that can save you a lot are free breakfast, free Wi-Fi, and kids eat free. So take advantage of them during your stay.
Stay in hotels right outside the city center.
    If the costs for transportation won't be high, you can frequently get a good deal this way. You could also look into staying in the university district of a city. Hotels are more affordable (廉价的) , cheap eating places are plentiful (充足的) and public transportation is convenient.
Go out to eat.
    Though room service sounds really great, prices for food on the hotel menu can be twice as much as you would pay for the same food at a restaurant.

40
What is TRUE of hotels according to the first paragraph?
(A) More hotels are to be built soon.
(B) Hotel costs increase year by year.
(C) Hotels are in great demand today.
(D) Hotel costs rise over 15% each year.

41
One piece of advice to hotel guests is ____.
(A) to use all the hotel entertainment equipment
(B) to take your family members along with you
(C) to take advantage of the common extras included in the rate
(D) to enjoy as many facilities provided by the hotel as possible

42
One advantage of staying in the university district is ____.
(A) the friendly environment
(B) more entertainment activities
(C) easy access to the university library
(D) the convenient public transportation

43
Why are you advised to go out to eat when you are staying at a hotel?
(A) Food served in hotels is too expensive.
(B) Restaurants offer better services.
(C) Food in a restaurant is really great.
(D) Room service has limited food varieties.

44
The passage is mainly about how to ____.
(A) best enjoy room service in hotel
(B) save money while staying in a hotel
(C) choose a hotel in a university district
(D) make use of common extras in a hotel

Task 2

Construction Clean-Up By Jones Cleaning Services
    Hi! Mike Jones here from Jones Cleaning Services. I see you have a pretty big project going on here and I thought you may need some help cleaning it up for the new occupants.
    My company is experienced in all phases of construction clean-up and we should love the chance to bid the final cleaning of your project. Give me a call the number below.
Jones Cleaning Services
The construction clean-up specialists
555-555-5555
www.yournamehere.com
Fully Insured -Bonded -100% Satisfaction Guaranteed
Notes:
1. bid 投标
2. bonded 有担保

45
What kind of service is provided by the company?
(A) Equipment rental.
(B) Machine repairing.
(C) Software designing.
(D) Construction clean-up.

46
What should you do if you want to invite the company to bid for your project?
(A) Call Mike Jones.
(B) Visit the company's manager.
(C) Post your invitation for bid online.
(D) Send a bid form to Jones Clean-up Services.

47
What guarantee does Jones Cleaning Services promise in the poster?
(A) The latest design.
(B) The lowest price.
(C) 100 percent satisfaction.
(D) The use of green materials.

Task 3

Attention Residents:
    Norris & Stevens is pleased to offer residents the ability to pay online via PayLease!
    PayLease is a leading payment processing company in the property management industry. Residents will enjoy the following benefits:
    - Online payments via credit card or electronic check.
    - One time payments at your convenience.
    - Automatic payments to pay rent.
    - Call center for support.
    - Secure and easy to use payment system.
    Here is how to get started:
    - Please visit PayLease.com.
    - Click on "Pay Rent Online" to register (注册) .
    - You will need your Skyline account number to register.
    - Once registered, you can process a one-time payment or set up automatic pay.
    If you should have any questions regarding your balance or your account with Norris & Stevens, please contact (联系) your property manager. If you should have any questions regarding PayLease，please contact PayLease Support at 1-866-734-5322.
    Thank you for using PayLease!
____请把下面的内容补充完整. ____
Norris & Stevens' New Service
Paying online via PayLease, a leading (48) ____ company
Benefits of using PayLease:
1) paying online via (49) ____ and electronic check;
2) convenient;
3) automatic rent payments;
4) call center for (50) ____;
5) secure and easy
Registration: visiting (51) ____ and clicking on "Pay Rent Online"
Contact:
1) your property manager
2) PayLease Support at (52) ____

48

49

50

51

52

Task 4

A — cost of quality
B — quality level
C — quality control
D — quality management
E — supply chain
F — quality assurance
G — major defect
H — inspection certificate
I — check list
J — quality engineering
K — sample size
L — inspection cost
M — rejection number
N — laboratory testing
O — quality inspector
P — consumer safety
Q — appearance check
Examples: (G) 主要缺陷 (M) 退货数量
53 (   ) 质量控制 (   ) 消费者安全
54 (   ) 检验证书 (   ) 质量工程
55 (   ) 质量等级 (   ) 检验成本
56 (   ) 质检员 (   ) 供应链
57 (   ) 样本大小 (   ) 外观检查

53

54

55

56

57

Task 5

Return Policy:
    We want you to be 100% satisfied with your purchase.
    If for any reason you are not satisfied, you may return your product within 30 days of your purchase. All returned items must be in new condition as it is received, including the original box, packaging and accessories (附件) . Missing or damaged accessories will result in additional fees.
Replacements of Defective (有缺陷的) or Damaged Items:
    If you have received a defective (including missing, broken, non-functioning) or damaged item, please contact us within 1 week so that we may solve the issue and send you the replacement under our cost. For damaged products, pictures are required. If, for any reason, pictures cannot be provided as proof of damages, items must be shipped back to us (prepaid postage is not covered by us).
    Please email us at sales@greennaturalsolar. com to request a RMA number and return instruction before return.

58
When can you return the product if you are not satisfied with the purchase?
Within  ____of your purchase.

59
What is required of your product if you want to return it?
All its returned items must be ____ as it is received.

60
What would happen to you if any accessories were found missing in your returned item?
You will have to pay  ____.

61
What is required of damaged products when they are returned?
For the damaged products,  ____are required.

62
What should you do before returning the product?
Ask for a RMA number and  ____ before return.

Part IV Translation

63
This online business training site not only provides an introduction to its online programs but also offers business information.
(A) 此在线商务培训网站不但介绍了线上活动的内容另外还提供联系方式。
(B) 该在线商业培训网站不仅提供其在线项目的内容介绍还提供商业信息。
(C) 参加本期网上业务的培训你不但能学会如何编程还能获得就业信息。

64
If you had checked the engine more carefully you would have found out what was missing.
(A) 假如你当时能更仔细地检查一下发动机你就会发现少了什么东西。
(B) 一旦你对发动机有兴趣你就可自己动手拆开看看它的构造原理。
(C) 如果你对照了发动机的基本工作原理你就会知道它缺少什么部件。

65
According to this contract if your job doesn't meet your expectation you have the right to end your contract with no notice.
(A) 据本合同条款规定如你对工作感到不满意你有权随时提出修改合同的建议。
(B) 本合同的条款规定了你工作的职责､权利和福利待遇以及对违反合同的惩罚。
(C) 根据本合同如果你的工作不符合你的期你有权终止合同无须提前告知。

66
All guests are required to carry their original passport and room card when they leave the ship.
(A) 所有的游客在登船时应该主动出示身份证。
(B) 所有旅客在离船时需携带护照原件和房卡。
(C) 所有客人在离船前要仔细核对护照和房号。

67
    Our center was founded in 1999 in Beijing. One of its goals is to develop computer materials and to teach business owners how use computer technology in their business activities. It offers training programs on a variety of business topics based on demand. If you are interested in the business training on any of the following topics, please contact us at 701-223-0707 or email to info@trainingnd.com.

Part V Writing

说明：
假设你是办公室秘书王晓虹。你接到约翰·史密斯（John Smith）先生的来电。他的电话号码为：021-77542##1，传真号码为021-7754##43。你接电话时间是6月20日上午9点。
史密斯下生要你转告安·泰勒（Ann Taylor）女士以下内容：
1）你所需要的材料都已经准备好了，请告诉史密斯先生需要打印多少份，他什么时间派人去取。
2）她们公司打算举办一个培训班，想邀请你做一个有关电子商务的发言。
Important Message
For ：(1) ____
From：(2) ____
Time：9 a.m.
Date ：(3) ____
Tel No. ：021-77542##1.
Fax： (4) ____  
□ Please call
□ Will call again
■ Returned your call
■ Urgent
Message：
____ ____ ____
____ ____ ____
____ ____ ____
Taken by (5) ____