Part I Listening Comprehension
Section A

01
(A) Two dollars.
(B) Wonderful.
(C) Three days.
(D) On the first floor.

02
(A) You're welcome.
(B) Thanks a lot.
(C) 70000000
(D) Tomorrow morning.

03
(A) Glad to see you.
(B) How do you do?
(C) No, not yet.
(D) Greg Allen.

04
(A) No, you can take it.
(B) It' s over there.
(C) My pleasure.
(D) Not too bad.

05
(A) Don't mention it.
(B) Mind your steps.
(C) Here you are.
(D) Sure, let's go get one.

06
(A) Yes, just over there.
(B) Good idea.
(C) See you then.
(D) Here it is.

07
(A) I think so.
(B) No problem.
(C) After you.
(D) Sounds good.

Section B

08
(A) It is canceled.
(B) The plane has just taken off.
(C) It is delayed.
(D) The plane hasn't arrived yet.

09
(A) Office secretary.
(B) Restaurant waiter.
(C) Front desk clerk.
(D) Sales assistant.

10
(A) Sales results.
(B) Customer demand.
(C) Production target.
(D) Budget cuts.

11
(A) By fax.
(B) Online.
(C) By phone.
(D) Through EMS.

12
(A) At the manager's office.
(B) At the ticket window.
(C) At the gift store.
(D) At the reception desk.

13
(A) Show their ID card.
(B) Book a parking space.
(C) Buy a visitor permit.
(D) Park the car in the garage.

14
(A) He is on sick leave.
(B) He is away on business.
(C) He is at a meeting.
(D) He is receiving a client.

Section C - Conversation 1

15
(A) From a newspaper.
(B) From a magazine.
(C) From a job fair.
(D) From a website.

16
(A) The marketing department.
(B) The IT department.
(C) The sales department.
(D) The production department.

17
(A) Her résumé.
(B) Her email address.
(C) Her telephone number.
(D) Her home address.

Section C - Conversation 2

18
(A) He is on sick leave.
(B) He is in a meeting.
(C) He is on a business trip.
(D) He is on vacation.

19
(A) His sales report.
(B) His traveling schedule.
(C) His book.
(D) His presentation.

Section D

    I' m Wang Hong, a tour guide at Discovering China. I' ve been working as a tour guide for more than 10 years. My father was (20)____ too, I learned a lot from him. I (21) ____ being a tour guide. I've (22) ____ to many places in China and abroad in the past 10 years. Every day is a challenge for me, working with different people, but it is (23) ____ and rewarding. I love working with people from different places. China has rich tourism resources and I am still (24) ____ to explore its wonderful natural scenery.

20

21

22

23

24

Part II Structure
Section A

25
I guess it will____ a lot of time for me to find a company that I like.
(A) make
(B) take
(C) offer
(D) do

26
Police said they were still trying to determine the____of the accident.
(A) duty
(B) root
(C) cause
(D) charge

27
Many people admitted that they were in their given career entirely____ chance.
(A) by
(B) on
(C) with
(D) for

28
I have been looking for a job for about a month now, but I ____any yet.
(A) don't find
(B) won' t find
(C) didn't find
(D) haven' t found

29
Seats can be selected ____ when you book your flight or at any time up to 24 hours of the flight.
(A) on purpose
(B) in advance
(C) on board
(D) in detail

30
This advertisement is designed to give the message ____ ABC company is working on driverless Cars.
(A) that
(B) which
(C) who
(D) what

31
There's a limited amount of work that you can do, ____hard you work.
(A) whatever
(B) wherever
(C) however
(D) whenever

32
____we are from different departments, we work as a team with one goal.
(A) Because
(B) Although
(C) If
(D) Since

33
If I ____ in your position, I wouldn't accept this job offer.
(A) had been
(B) am
(C) have been
(D) were

34
The digital age in____we live today is an age of constant change.
(A) which
(B) when
(C) that
(D) where

Section B

35
5G will certainly bring some (total)____new technologies to our life.

36
When we arrived at the city, we (surprise)____to see how "outdated" everything looked.

37
Although in many ways robots are ( reliable)____than humans, they can go wrong.

38
The more people you meet, especially while (do)____volunteer work, the more contracts you'll have.

39
In Industry 4.0, all communication and control will (make)____between machines.

Part III Reading Comprehension
Task 1

    There are a few reasons why a home-based business may have trouble in securing business financing (筹集资金) through a bank or credit union:
    - Your business isn't firmly established: If your business is less than two years old, it's unlikely that a traditional lender will be willing to take a chance on funding your business.
   - Your business credit score is lacking: Once you apply for an employer identification (雇主识别) number, you have to start building a business credit score. You can improve the score by paying your bills, establishing trade credit accounts, and staying in business. The business and personal credit score both affect whether a lender is willing to offer you business financing.
    - You lack a demonstrated (证明的) need: Taking on debt is a common way for raising funds. However, you should never do so unless you need to. Lenders will refuse to finance a business that can't clearly show why they need funding, and how they'll pay it back.
    If, as a home business owner, you discover an area that requires serious investment, you should be able to make your case to lenders, whether they are your local bank or an online lender.

40
A traditional lender will NOT be willing to provide funds to a business if____.
(A) it is a foreign company              
(B) it has been newly set up
(C) it is located in a remote area
(D) it is a small family business

41
Whether a business can obtain financing is likely to be decided by____.
(A) its yearly profit                          
(B) its business scale type
(C) its business credit score       
(D) its relationship with a lender

42
To secure business financing, a business owner should clearly demonstrate to the lender____.
(A) the need for funding                      
(B) the marketing strategy
(C) the company's products                 
(D) the business management

43
The expression " make your case"  in the sentence "...you should be able to make your case to lenders…" (Para.5) means "____ ".
(A) give your sales plan                    
(B) offer your proposal
(C) make your promise                      
(D) state your reasons

44
The passage is mainly about____.
(A) when a home-based business should build a business credit score
(B) how a family businesses applies for financing from a local bank
(C) why a home-based business has difficulty obtaining financing
(D) where a home-based business can secure business financing

Task 2

Food Safety Training
Sunday, 23rd September
Register here: http: //sq.adventist.org.au/ministries/health/
Registration closes 24th August
No late applications accepted. Limited places available.
Cost is $20 per participant payable at time of registration.
If your local church is sponsoring you, please contact us before you register online.
Participants will need to:
Complete the homework assignment
Attend a lecture on 23" September at Northpine Christian College from 2: 00 pm to 4: 30 pm (including exam)
Sit an exam (mainly short answers) following lecture
All enquiries: please contact Hayley by email to sqhealth @adventist.org.au or call 3218 7777.

45
To attend the food safety training, you need to____.
(A) send in your résumé first               
(B) visit the training college
(C) find a sponsor                          
(D) register online

46
The final day for the registration is____.
(A) 23rd August    
(B) 24th August    
(C) 23rd September
(D) 24th September

47
What should the participants do after listening to the lecture on 23rd September?
(A) Take an exam.                        
(B) Have an interview.
(C) Attend a seminar.                     
(D) Complete a survey.

Task 3

Dear Mr. Smith,
    I am writing to apply for the programmer position advertised in Jobs Now. As requested, I am now enclosing a completed job application, my résumé and three references.
    The role is very attractive to me, and I believe that my strong technical experience and education make me the best person for this position. My key strengths that would support my success in this position include:
    - I have successfully designed, developed and supported many software projects.
    - I always work hard for excellence (优秀) .
    With a diploma in Computer Programming, I have a thorough understanding of full lifecycle (生命周期) for software development projects. I am also capable of learning and applying new technologies. Please see my résumé for additional information on my experiences.
    I can be reached anytime by phone at 123-445-6767.
    Thank you for your time and consideration. I look forward to hearing from you soon
Sincere,
John Doe
____请把下面的内容补充完整. ____
Applicant's Information
Name: John Doe
Position applied for: (48) ____
Enclosure: a job application, a résumé and (49) ____
Key strengths;
1) having designed, (50) ____ many software projects.
2) always working hard for excellence
Education: a (51) ____ in Computer Programming
Knowledge and skills:
1) understanding the full lifecycle for software development projects
2) being capable of (52) ____ new technologies
Contact: Tel. 123-445-6767

48

49

50

51

52

Task 4

A — Annual leave
B — Sick leave
C — Background screening
D — Big data
E — Child labor
F — Contract of service
G — Employee assessment
H — Flexible work arrangements
I — Job analysis
J — Immediate family member
K — Quality management
L — Risk management
M — Team building
N — Training needs analysis
O — Labor market
P — Job classification
Q — Job evaluation
Examples: (J) 直系亲属 (H) 弹性工作安排
53 (   ) 员工考核 (   ) 培训需求分析
54 (   ) 劳务合同 (   ) 工作评价
55 (   ) 质量管理 (   ) 劳务市场
56 (   ) 年度假 (   ) 背景筛选
57 (   ) 团队建设 (   ) 职务分析

53

54

55

56

57

Task 5

    At all Greenwell General Hospital locations, visitors and visiting hours will be decided by the patient and health care team prior to any visit.
    There may be times when visitors are restricted to two at a time to respect other patients' needs or for safety reasons.
Visiting critically ill patients (危重症患者)
    Immediate family members may visit critically ill patients at any time.
Children wishing to visit
    Children under the age of 12 who wish to visit a patient must be accompanied (陪同) by an adult.
Visiting patients in the operating room
    Patients in the operating room and day surgery (日间手术) may only have one visitor.
Do not visit if you are sick
    If you're experiencing any of the symptoms (症状) of illness like cough and fever, please do not visit the hospital.
    If you're a patient and you're experiencing these symptoms, tell a member of your care team right away.

58
Who will decide visitors and visiting hours at the hospital' s locations?
The patient and ____.

59
Why is there a limit of two visitors for one patient at a time?
To respect other patients' needs or for ____.

60
What kind of patients may immediate family members visit at any time?
 ____.

61
What should children under the age of 12 do if they wish to visit a patient?
They must be accompanied by  ____.

62
Whom should a patient tell if he or she is experiencing the symptom of illness like cough and fever?
Tell a member of the ____ at once.

Part IV Translation

63
Whether you are looking for a standard product or a custom solution, we work closely with you to address your needs.
(A) 无论你是要改造现有设备还是要购买新的设备 ，我们都会竭诚为你提供你所需的服务。
(B) 无论你是要购买新上市的产品还是特殊设备 ，我们均会与你密切合作以满足你的要求。
(C) 无论你是在寻找标准产品还是定制解决方案，我们都会与你紧密合作来满足你的需求。

64
There are a lot of reasons why the ability to truly listen to customers is important to providing quality service.
(A) 许多原因都说明真正倾听客户意见的能力对于提供优质服务非常重要。
(B) 许多现象足以证明了解市场对产品质量的反映能扩大产品的市场份额。
(C) 足够理由可以说明及时听取顾客意见能够真正提高产品的质量

65
The ability to communicate effectively is one of the most essential skills for our staff members.
(A) 交际能力是我们的所有员工都应该具备的技能。
(B) 有效沟通的能力是我们员工最基本的技能之一。
(C) 我们员工最大的优点就是能及时反馈客户意见。

66
No matter what your job or your position, computer skills are required in any department of our company.
(A) 无论你是从事生产还是销售，计算机技能都会在你的工作中发挥重要作用。
(B) 无论你在哪个领域工作，我们公司都要求员工能够熟练地掌握计算机技能。
(C) 无论你从事什么工作，在什么岗位，我们公司任何部门都需要计算机技能。

67
    Your password is a 4-digit number you selected when you registered for your library card. If you provided an email address when you signed up for your library card, go to My Account. Enter your library card number. You' ll receive an email with an eight-digit password. It will allow you to log in to your account. You should then reset your password to a 4-digit number.

Part V Writing

说明：假设你是维修部工程师刘明德，请根据下列内容填写出差申请表。
申请人：刘明德，维修工程师，维修部
手机号码：13566 ## 5666
出差时间：6月23日至6月26日
估计出差经费：6000元
目的地：南京
出差事由：ABC公司2017年购买了我们公司生产的设备，型号为TLK900。该设备2天前出现故障。虽然ABC公司有“故障排除指南” ，但是他们的员工仍无法修理。他们要求我们公司派出维修工程师去检查和修理该设备。
Business Travel Request
Traveler's name：(1)____
Position (title)：Maintenance Engineer
Department： (2) ____
Mobile phone：(3) ____
Departure date：June 23
Return date：(4) ____
Destination (city)： (5) ____
Estimated expense： 6000 yuan
Purpose of travel：
____
____